Shipping policy

Shipping Policy

1. Order Processing Time

All squishy products are handmade to order. After your payment is confirmed, the standard processing time is 3–5 business days (excluding weekends and public holidays).
Processing time may be slightly longer for custom items, limited editions, or during peak order periods. We will prepare and ship your order as quickly as possible.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

2. Worldwide Shipping

We offer worldwide shipping to most countries and regions.

You can enter your shipping address at checkout, and available shipping methods along with their rates will be displayed automatically.

3. Transit Time Estimates

After dispatch, actual delivery time varies depending on destination country, customs clearance speed and local logistics efficiency. Estimated transit times are as follows:
  • United States: 7–15 business days
  • Europe, United Kingdom, Canada, Australia: 10–20 business days
  • Other countries and regions: 15–30 business days
The above times are estimates only and are not guaranteed. We are not liable for delays caused by customs inspection, holidays, weather conditions, carrier capacity adjustments or other force majeure factors.

4. Shipping Rates

  • Shipping cost is calculated in real time based on destination, package weight and selected shipping method. The exact amount will be shown at checkout.
  • We may run free shipping promotions from time to time. Please refer to the page announcement for specific terms.

5. Customs & Duties

  1. International orders may be subject to import duties, VAT and customs clearance fees. These charges are the buyer’s responsibility and are not included in the product price.
  2. If a package is returned or destroyed because the buyer refuses to pay duties, the buyer shall bear the related loss. The product price and original shipping fee are non-refundable.
  3. We will declare the order truthfully according to the actual information. Where applicable, you may view estimated import fees at checkout.

6. Shipping Address & Delivery

  1. Please provide a complete, accurate shipping address and valid contact information. We are not responsible for failed delivery, lost packages or returned shipments caused by incorrect or incomplete address information provided by the buyer.
  2. Risk of loss passes to the buyer upon confirmed delivery. We are not liable for lost, stolen or damaged packages after delivery has been completed.
  3. If the tracking status shows delivered but you have not received your package, please contact your local carrier first. You may also reach out to us for assistance.

7. Additional Notes

  • You may track your package using the tracking number provided in the shipping confirmation email.
  • If tracking information has not been updated for an extended period, please contact us and we will assist you in following up.
  • Some remote locations may not be serviceable. If you have any questions before placing an order, please email our support team.
Contact Email: bbp87220@gmail.com