Refund policy

Return & Refund Policy

1. Return Eligibility

You may request a return within 30 calendar days of delivery under the following circumstances:
  • You received incorrect items that do not match your order
  • Your items arrived damaged or defective. Due to the unique nature of squishy products, an unboxing video is required for all damage and defect claims.
  • Your order arrived with missing parts or missing items
  • You wish to return an item after delivery
📩 To initiate a return, please contact our support team at bbp87220@gmail.com for confirmation before sending your item back. Do not return items without prior approval.
For damaged, defective, incorrect, or missing items, please contact us within 7 calendar days of delivery with clear photos or video evidence. We will provide a solution including replacement, refund, or return.
Please maintain communication until your issue is fully resolved. Items returned without prior approval or items that do not meet return eligibility may be refused.

2. Return Conditions & Guidelines

✅ Items must be kept in original condition
  • Products must be in brand-new, unused condition
  • Please retain all original packaging, tags, accessories, and included items
  • You may open the outer shipping package to inspect your order. However, the product itself must remain unused to be eligible for return.
✅ Items in transparent bags or protective packaging

If an item inside a transparent bag or protective packaging appears damaged, please keep it in its original packaging whenever possible.

This helps our team verify whether the issue occurred during shipping or handling.
✅ Photo or video evidence requirements

For damaged, defective, incorrect, or missing items, please provide clear photos or videos of:
  • The outer shipping package
  • The inner product packaging
  • The item in question

3. Return Shipping Costs

Reason for Return Party Responsible for Return Shipping Original Shipping Fee Refunded?
Product defect, incorrect item, or missing item SquishCalm ✅ Yes
Customer changed mind or ordered the wrong item Customer ❌ No
Order canceled after shipment Customer ❌ No
📝 If your order qualified for a free shipping promotion, the original standard shipping cost may be deducted from your refund when the return is due to customer preference, such as changing your mind or ordering the wrong item.

4. Important Timeframes

  • Return requests must be submitted within 30 calendar days of delivery
  • For damaged, defective, incorrect, or missing items, please contact us and provide evidence within 7 calendar days of delivery
  • After your return request is approved, please ship the item back within 7 business days
  • Returns received without prior approval may be refused.

5. Return & Refund Procedure

  1. Contact us via email

    Send an email to bbp87220@gmail.com. Please include your order number, the item(s) you wish to return, and the reason for return. For damaged, defective, incorrect, or missing items, please attach clear photos or video evidence.
  2. Wait for approval

    Once your request is reviewed, we will send you return instructions and a Return Authorization Number if needed.
  3. Pack the items securely

    Include all original packaging, tags, accessories, and included items. Please use sturdy packaging to avoid further damage during return shipping.
  4. Refund processing

    Once we receive and inspect your returned item(s), approved refunds will be issued to your original payment method within 5 business days. Processing time may vary depending on your bank or payment provider.
  5. Confirmation notification

    You will receive a confirmation email once your refund has been processed.
⚠️ Please do not send returns to the original shipping address without contacting us first.

6. Non-Returnable Items

The following items are not eligible for return:
  • Items damaged due to customer negligence, misuse, or improper handling
  • Items modified or repaired without authorization
  • Damage caused by normal wear and tear or natural aging
  • Damage caused by natural disasters or accidents after delivery
  • Items lost or stolen after confirmed delivery
  • Items that are used, washed, or missing original tags, packaging, accessories, or hygiene seals
  • Free gifts
  • Customized or personalized products
  • Items clearly marked as "Final Sale"
  • Partial returns from bundled sets or packs, unless approved by our support team
All returned items must be in original condition to qualify for a refund.

Contact Us

If you have any questions or need assistance, please reach out to us at:
  • Email: bbp87220@gmail.com
Our customer support team will assist you through every step of the return and refund process.